Privacy policy

Privacy Policy – Zenni’s Atelier

At Zenni’s Atelier, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, contact us, or otherwise use our services.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Payment-related information
• Device, browser, and IP address information
• Information you provide when contacting us through email, WhatsApp, or other communication channels

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Provide order confirmations and tracking updates
• Process payments and prevent fraudulent transactions
• Respond to customer service inquiries
• Improve our website, products, and services
• Send marketing communications where permitted or where you have provided consent
• Comply with applicable legal and regulatory requirements

3. Payments

Payments may be processed through third-party payment providers. Zenni’s Atelier does not directly store complete payment card details when payments are handled by third-party payment processors.

Payment providers may collect and process information according to their own privacy policies and security practices.

4. Sharing of Personal Information

We may share necessary personal information with service providers that help us operate our business, including payment processors, shipping and courier companies, website and e-commerce service providers, analytics providers, and other service providers required to complete your order or provide our services.

We do not sell your personal information for money.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve the shopping experience, measure performance, and support advertising and marketing activities.

Your browser and available privacy settings may allow you to control certain cookies and tracking technologies.

6. Advertising and Analytics

We may use advertising and analytics services to understand how customers interact with our website and to measure or improve our marketing campaigns.

Depending on your location and applicable law, you may have choices regarding certain advertising, analytics, or tracking activities.

7. Data Security

We take reasonable measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

9. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with rights relating to your personal information, such as requesting access, correction, or deletion of certain personal information, or withdrawing consent where applicable.

To submit a privacy-related request, please contact us using the information below.

10. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services. Their privacy practices are governed by their own policies, and Zenni’s Atelier is not responsible for the privacy practices of independent third parties.

11. Children’s Privacy

Our services are not intended for children to independently provide personal information. If we become aware that personal information has been collected from a child contrary to applicable law, we may take appropriate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or applicable legal requirements.

The latest version will be made available on our website.

13. Contact Us

For questions or requests regarding this Privacy Policy or your personal information, please contact:

Zenni’s Atelier

Email: zennisatelier@gmail.com
Phone / WhatsApp: +92 321 8181003

Business Address:
Shop No. G30, Gulberg Square, Gulberg, Block G Main Market, Lahore 54660, Pakistan